Privacy Policy – bet9 Pakistan Gaming Platform

1 Introduction

bet9 ("we," "us," "our") is committed to protecting the privacy of every player who registers and uses our platform. This Privacy Policy explains how bet9 collects, uses, stores, shares and protects the personal data of players based in Pakistan. It also explains the rights you have over your own data and how you can exercise those rights.

By creating an account at bet9 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which form part of the overall agreement between you and bet9.

We take privacy seriously — not because we are required to, but because Pakistani players deserve to know exactly what happens to their information when they trust us with it. If you have any questions after reading this page, please contact us at support@bet9-bangla.com and we will respond promptly.

2 Who We Are

bet9 is an online gaming and sports betting platform operated exclusively for the Pakistani market. We offer casino games including Teen Patti, Baccarat, Roulette, Fishing Games and Crash Games, as well as sports betting covering PSL and esports markets. All financial transactions at bet9 are conducted in Pakistani Rupees (PKR) and all supported payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa or Mastercard — are Pakistani.

As the operator of bet9, we are the data controller responsible for the personal information you provide to us during registration and through your ongoing use of the platform. We determine how and why your data is processed and we are responsible for ensuring it is handled in accordance with the commitments set out in this Privacy Policy.

For all privacy-related queries, the primary contact is: support@bet9-bangla.com

3 Personal Data We Collect

3.1 Registration Data

When you create a bet9 account, we collect the information you provide during the registration process. This typically includes:

• Your Pakistani mobile number (used as your primary account identifier)
• A password of your choosing (stored in hashed form — we never store passwords in plain text)
• Your full name, where provided
• Date of birth, collected to verify that you meet the 18+ eligibility requirement
• Province and city of residence, where provided

3.2 Identity Verification Data

When bet9 requires identity verification — for example, before processing a large withdrawal or where our compliance procedures flag an account for review — we may request:

• A copy of your CNIC (Computerised National Identity Card) or other government-issued photo identification
• A photograph or selfie for liveness verification, where required
• Proof of address, where relevant

Identity documents submitted to bet9 are used solely for verification purposes and are stored securely. They are not shared with third parties except where required by applicable law or our compliance obligations.

3.3 Financial Data

bet9 records details of all financial transactions on your account, including deposits, withdrawals, bets placed and bonus credits. For payment processing, we collect the minimum information necessary — for example, the Easypaisa or JazzCash account number associated with your transaction. We do not store full bank account numbers, card numbers or CVV codes on our servers.

3.4 Usage and Behavioural Data

bet9 automatically collects technical and behavioural data as you use the platform. This includes your IP address, device type and operating system, browser type, session timestamps, pages visited, games played, bets placed and navigation patterns. This data is used to improve the platform experience, identify technical issues and comply with our responsible gaming obligations.

3.5 Communication Data

If you contact bet9 customer support via live chat, email or any other channel, we retain records of those communications. This allows us to provide consistent support and to investigate complaints or disputes accurately.

4 How We Collect Your Data

bet9 collects personal data through the following channels:

• Directly from you: Information you enter during registration, deposit or withdrawal requests, verification submissions, support conversations and promotional opt-ins.
• Automatically: Technical data collected through cookies, server logs and analytics tools as you navigate and use the bet9 platform. See Section 9 for full details on cookies.
• From payment providers: Transaction confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay and other payment partners necessary to reconcile deposits and withdrawals on your bet9 account.
• From identity verification services: Where bet9 uses a third-party verification provider to check the authenticity of documents you submit, that provider may share verification outcomes and associated data with us.

5 Why We Use Your Data

bet9 uses the personal data it collects for the following purposes:

bet9 does not use your personal data for purposes not listed above without first seeking your explicit consent or where required by applicable law.

6 Data Sharing and Disclosure

6.1 Payment Processors

To process your deposits and withdrawals, bet9 shares the minimum necessary transaction data with our payment partners, including Easypaisa, JazzCash, NayaPay, SadaPay and card processing networks. These partners process your data solely to execute the transaction and are bound by their own privacy obligations.

6.2 Identity Verification Providers

Where identity verification is required, bet9 may use a third-party verification service. The data submitted for verification — typically your CNIC and a photograph — is shared with that service to produce a verification outcome. The verification provider does not receive your betting history, financial balances or any other account data.

6.3 Legal and Regulatory Disclosure

bet9 will disclose personal data to law enforcement authorities, regulatory bodies or courts when we are legally required to do so or when we have a good-faith belief that disclosure is necessary to prevent fraud, protect the security of our systems or fulfil our compliance obligations. We do not make such disclosures voluntarily or in advance of a legitimate legal requirement.

6.4 What We Do Not Share

bet9 does not share your personal data with advertisers, data brokers, social media platforms or any other third party for commercial or marketing purposes. We do not sell your data under any circumstances. Any service provider who receives data from bet9 in the course of delivering services to us is contractually prohibited from using that data for their own purposes.

7 Data Security

bet9 applies industry-standard security measures to protect your personal and financial data from unauthorised access, disclosure, alteration or destruction. Key security practices include:

• Encryption in transit: All data transmitted between your browser or device and bet9's servers is encrypted using TLS. The padlock in your browser's address bar confirms this encryption is active during your session.
• Encryption at rest: Sensitive data stored on bet9's servers — including identity documents and payment records — is encrypted at rest using AES-256 standard encryption.
• Password hashing: Your bet9 password is never stored in plain text. It is stored as a one-way hash, meaning that even bet9 staff cannot see your password — only verify it.
• Access controls: Access to personal data within bet9's systems is restricted to staff members who require it to perform their roles. Access is logged and audited regularly.
• Continuous monitoring: bet9's security systems monitor for unusual activity, unauthorised access attempts and potential data breaches around the clock.

Despite these measures, no online system can be completely immune to security risks. If you believe your bet9 account has been compromised, please contact us immediately at support@bet9-bangla.com or via live chat so we can secure your account without delay.

8 Data Retention

bet9 retains your personal data for as long as your account is active and for a period after account closure as required by our compliance and legal obligations. Specific retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: All deposit, withdrawal and betting records are retained for a minimum of 5 years after the transaction date to satisfy financial compliance requirements.
• Identity verification documents: Retained for the duration of your account plus 5 years, or for the period specified by applicable regulations — whichever is longer.
• Support communications: Retained for 2 years from the date of the last communication in a support thread, to allow for dispute resolution and quality review.
• Cookie and analytics data: Aggregated analytics data is typically retained for up to 24 months. Individual session logs are retained for shorter periods according to our operational requirements.

When retention periods expire, bet9 securely deletes or anonymises personal data so that it can no longer be associated with an individual. You may also request early deletion of your data subject to the conditions described in Section 10.

9 Cookies and Tracking

bet9 uses cookies and similar technologies to make the platform function correctly, remember your preferences and understand how players use the service. Below is a summary of the types of cookies we use:

Most Pakistani mobile users interact with bet9 through their browser. You can manage cookie settings in your browser's privacy or settings menu. Disabling functional or analytics cookies may affect your experience on the platform but will not prevent you from playing or placing bets.

10 Your Data Rights

As a bet9 player, you have the following rights over your personal data. These rights can be exercised by contacting us at support@bet9-bangla.com with your registered mobile number and a clear description of your request.

bet9 aims to respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we will notify you within 30 days and provide an updated timeline. There is no charge for making a data rights request under normal circumstances.

11 Children and Minors

bet9 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes date-of-birth collection specifically to prevent underage players from creating accounts, and we may request additional age verification at any point.

If you are a parent or guardian and believe that a minor has registered at bet9, please contact us immediately at support@bet9-bangla.com. We will investigate promptly, close the account if the user is found to be under 18 and return any deposits made, minus any losses from bets placed, in accordance with our Terms and Conditions.

12 Third-Party Links and Services

The bet9 platform may contain links to third-party websites or services in the course of providing information — for example, links to the official PSL website for fixture information or to payment partner help pages for transaction queries. These third-party sites operate independently and their privacy practices are governed by their own policies, not this one.

bet9 is not responsible for the privacy practices of any website that you access through a link from our platform. We encourage you to read the privacy policy of any third-party site you visit. Our Privacy Policy applies solely to data collected and processed by bet9 through the bet9 platform and our official communication channels.

13 Changes to This Privacy Policy

bet9 may update this Privacy Policy from time to time to reflect changes in our practices, our product offering, applicable law or the payment methods we support. When material changes are made, we will notify registered players via their registered mobile number or email address, or through a prominent notice on the platform.

Updates to the Privacy Policy take effect 7 days after notification for existing players, and immediately for new registrations after the update date. The date shown at the top of this page always reflects when the policy was last reviewed or revised. We encourage all bet9 players to review this page periodically so they remain informed about how their data is handled.

If you disagree with a material change to this Privacy Policy, you may close your account before the change takes effect. Continued use of bet9 after the effective date of any revision constitutes your acceptance of the updated policy.

14 Contact Us About Privacy

If you have any question about this Privacy Policy, want to exercise a data right, wish to report a potential privacy issue or believe your data has been mishandled, please reach out to bet9 through the following channels:

• Email: support@bet9-bangla.com — for written requests regarding data access, correction or deletion, and for formal privacy complaints
• Live Chat: Available 24/7 inside your bet9 account — use this for urgent concerns such as suspected unauthorised access to your account
• FAQ: Our FAQ page contains answers to common questions about account data and privacy settings

All privacy requests submitted to bet9 are handled by team members with appropriate authority to action them. We do not route privacy requests through generic support queues that lack the authority to resolve data-specific concerns. You will receive an acknowledgement of your request within 48 hours and a substantive response or update within 30 days.